Better customer experience and more sales, from a team that works like your own.
Harooven runs customer service, live chat, technical support, telesales, lead generation and CRM and WhatsApp automation for growing companies in the Gulf, Europe, North America, Australia and New Zealand. You set the standards. We run the team and measure the results.
Your customers expect more than ever
People want a fast, clear answer on the channel they choose, at the time that suits them. One poor experience can cost you the whole customer, not just one conversation.
Delivering that experience every day takes trained people, schedules that cover every hour and daily quality checks. We run that operation for you, so you can focus on your product and on growth.
Growing your support and sales team at home is slow and expensive
These are the problems we hear most from operations and sales leaders.
High local hiring cost
Salaries, benefits and office space make every new agent or sales rep a big commitment.
Slow hiring and ramp-up
Months pass between opening a role and having someone fully trained on your product.
Volume over quality
Many outsourcing vendors chase call counts and forget the customer experience.
Leaders doing it themselves
Founders and managers end up answering tickets or chasing leads instead of growing the business.
Shifts that match your business hours
The time right now in each market, and which of our shifts is covering it at this moment.
Business hours here are 9 am to 5 pm local time in each city. Our shifts (GMT+2): night 12–8 am, day 8 am–4 pm, evening 4 pm–midnight.
What you see in your weekly report
Answer speed, handle time and the share of contacts answered on target.
Call and chat reviews against your own quality checklist.
CSAT and first-contact resolution, with the main reasons customers get in touch.
Accounts reached, replies, qualified meetings booked and their outcome.
Attendance, schedule adherence and training progress for every agent.
What we will improve next week and what we need from your side.
What we run for you
Pick one service or combine them. Each team is set up around your tools, your scripts and your quality standards.
Customer service
Inbound and outbound service by phone and email, with quality you can see.
- Inbound calls and email
- Order, billing and account queries
- Back office and order processing
- Arabic and English, more on request
Live chat and messaging
Fast replies on your website, app, WhatsApp and social channels.
- Website and in-app chat
- WhatsApp Business
- Social media inboxes
- Pre-sales questions that turn into orders
Technical support
First and second line support for software, devices and online services.
- Troubleshooting and how-to help
- Ticket triage and escalation
- Onboarding new users
- Knowledge base updates
Telesales and tech sales
Trained inside sales reps who follow up fast and close more.
- Inbound lead follow-up
- Software and CRM sales
- Trial-to-paid and win-back calls
- Renewals and upsell
Lead generation
Research, outreach and appointment setting with decision makers.
- Ideal customer profile and account research
- Email and LinkedIn outreach
- Lead qualification
- Meetings booked on your calendar
CRM and WhatsApp automation
Automated follow-ups and routing, so people handle the conversations that need a person.
- CRM setup and clean-up
- WhatsApp Business flows
- Lead routing and reminders
- Workflow automation
We work inside the tools you already use
No need to change your systems. Tell us what you use and we confirm the fit during scoping.
CRM systems
Customer records, deals and follow-ups in your own CRM.
Helpdesk and ticketing
Tickets, shared inboxes, macros and escalation rules.
Cloud phone systems
Inbound and outbound calls on your numbers and your phone system.
WhatsApp Business
Customer chats, automated replies and handover to an agent.
Live chat
Real-time replies to visitors on your website and app.
Reporting and dashboards
Weekly reports in the tools your team already reads.
Industries we serve
We build the team around how your industry works, its terms and what your customers expect.
Banking and fintech
Account and card queries, payment follow-up and careful handling of sensitive data.
Travel and tourism
Bookings, changes and cancellations, and round-the-clock traveller support.
Insurance
Policy queries, claims intake and follow-up, and renewals.
E-commerce and retail
Order tracking, returns, and peak seasons such as sales and holidays.
SaaS and technology
User support, customer onboarding and software sales.
Real estate
Inquiry handling, buyer qualification and viewing appointments.
How it works
From first call to a running team, in six steps.
Intro call
20 minutes on your needs, volumes and markets.
Scope and proposal
Team size, languages, hours and a clear price per seat.
Team selection
We hire and assign people who fit your account.
Training
Your product, scripts, tools and quality standards.
30-day pilot
A small team measured against targets you set.
Scale
Grow the team once the pilot hits its numbers.
What you gain with Harooven
We build the customer experience that fits your business model, your culture and your financial goals.
Higher customer lifetime value
Good service keeps customers longer and brings them back to buy again.
Every channel, one standard
The same tone, answers and quality on phone, email, chat, WhatsApp and social.
Around the clock
Day, evening and night shifts, so your customers get an answer any time, every day of the year.
More sales
Faster follow-up and better conversations lift conversion, satisfaction and loyalty.
Lower cost per seat
Experienced people for a fraction of local hiring cost, without lowering the bar on quality.
Prove it first
Start with a 30-day pilot and agreed targets. You scale only when the numbers are there.
Start small, grow into a full operation
Pilot team
Two to five agents or reps on one channel for 30 days.
Full team
More seats, more channels and extended hours once targets are met.
More services
Add lead generation or tech sales alongside your support team.
Automation
CRM and WhatsApp automation so your team handles more with less effort.
Your data stays protected
Your customers trust you with their data. We treat it the same way.
Agreements before access
- NDA signed before anything is shared
- Data Processing Agreement where GDPR applies
- Clear obligations in the contract
You control access
- Our team works inside your systems
- With accounts you create and can remove at any time
- Each person sees only what their job needs
Full transparency
- Regular call and chat reviews
- Weekly reports on what happens in your account
- Delivery center security details shared during scoping
We work to the rules of your market
Rules for contacting customers and protecting their data differ by country. We review what applies to your account during scoping and build the way we work around it.
GDPR, UK GDPR and each country's rules on electronic marketing.
Calling and messaging rules such as the TCPA and Do Not Call lists, CAN-SPAM, and state privacy laws.
CASL, telemarketing rules and PIPEDA.
The Spam Act, the Do Not Call Register and the Privacy Act.
The Unsolicited Electronic Messages Act and the Privacy Act.
Personal data protection laws in the UAE, Saudi Arabia and other Gulf countries, and telecom regulator guidance.
- We contact only people the law allows us to contact, and respect Do Not Call lists
- Every opt-out or do-not-contact request is honored right away
- We tell customers when calls are recorded where that is required
- We follow your own compliance policies and keep records of what we do
- We use your customers' data only to deliver the service, never share it
- We sign a DPA and any obligations your industry requires
This section describes how we work and is not legal advice. Final obligations are set in the contract with each client.
Frequently asked questions
Which companies can use an outsourced team?
Any company that talks to customers. From a startup that needs two seats to a mid-sized company that wants night coverage or a new channel without hiring locally.
What do we gain compared with hiring in-house?
Lower cost per seat, a faster start, schedules that cover longer hours and daily quality checks, without building all of that yourself.
Why Egypt?
Egypt is an established contact center destination, with a large pool of people who speak Arabic, English and other languages, a time zone close to Europe and the Gulf, and infrastructure ready for round-the-clock work.
How quickly can we start?
It depends on team size and the languages you need. We set a clear start date for the pilot in the proposal after the intro call.
How much does it cost?
Pricing is per seat and depends on language, channel and working hours. You get a clear price per seat in the proposal, with no hidden fees.
How do you make sure quality is good?
A quality analyst reviews calls and chats against your checklist, a team lead coaches daily, and you get a weekly report with the numbers and the fixes.
Which languages do you support?
Arabic and English as standard, and other languages on request depending on need and availability.
Do we need a long contract?
No. You start with a 30-day pilot and agreed targets, then decide to scale based on the results.
Can you work in our time zone?
Yes. Day, evening and night shifts cover business hours in the Gulf, Europe, North America, Australia and New Zealand.
Do you follow the calling and privacy rules in our country?
Yes. We review the rules that apply to your market during scoping, such as GDPR in Europe, the TCPA in the US, CASL in Canada, the Spam Act in Australia and data protection laws in the Gulf, and we write the obligations into the contract.
How is our data protected?
We sign an NDA before any access and a Data Processing Agreement where GDPR applies, and our team works inside your systems with accounts you control.
Hassan Helmy — 15 years running contact centers and BPO operations across banking, travel and insurance.
Let's talk about your team
Four steps from this page to a running pilot.
- Book an intro call
- Review your needs
- Get a proposal
- Go live with a pilot
Or write directly to [email protected]